Established: June 1st 2017
Updated: August 15th 2022
Brastel Co., Ltd.
CEO Kendi Kawai
Brastel Co., Ltd. (Hereinafter, the“Company”) will comply with laws and regulations concerning protection of personal rights and personal information with full awareness of the social mission regarding protection of all collected personal information. Furthermore, The Company has established a personal information protection management system to embody the policies stated below, constantly recognizing the latest IT technology trends, changes in social demands, changes in the business environment, declaring to strive as one for continuous improvement.
This policy will be distributed to all employees for dissemination and posted on the Company’s website, pamphlets, and other media for anyone to obtain at any time.
The Company will address inquiries regarding personal information via the Customer Service Center.
Brastel Co., Ltd. Customer Service Center regarding personal information:
2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
e-mail: privacy@brastel.co.jp (open hours 10:00-17:00*)
*Response to the inquiries received on Saturdays, Sundays, national holidays, and/or during New Years' and Golden Week holidays, will be on the following business day.
The Company will clarify in writing prior to acquisition.
The user's contact list is stored locally in the app and it is not shared externally. Only when a call is placed, the contact's phone number is transmitted as a dialed number to our servers for the purpose of completing the call and managing usage history.
Category | Purpose of use |
---|---|
Customer’s personal information | To manage usage history To respond to customer inquiries |
Customer’s voice information during customer support |
To improve customer support |
Information of client agent | To review the order content (communication record etc.) |
Personal information provided by the Customer upon being entrusted with business |
To appropriately execute the entrusted business |
This document describes the procedures by which Brastel Co., Ltd. complies with the following response for requests from Customers or their representatives concerning the Customer’s personal information: request for notification, disclosure, correction, addition, deletion, and cessation or cessation of disclosing to third parties (hereinafter referred to as the “Requests for Disclosure”).
Brastel Co., Ltd.
Manager: Jun Aki
Department: Management Department
Contact: e-mail: privacy@brastel.co.jp
Category | Purpose of use |
---|---|
Customer’s personal information | To support customers To manage usage history To provide guidance information about the Company’s services To respond to customers' inquiries |
Information of client agent | To review the order content (communication record etc.) |
Employee information | To perform employee personnel management, work management, health management, and security management |
Personal information relating to job applicants | To contact job applicants and to perform the Company’s recruiting management |
Specific personal information | Usage pursuant to the provisions of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures |
Brastel Co., Ltd. Customer Service Center regarding personal information:
2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
e-mail: privacy@brastel.co.jp (open hours 10:00-17:00*)
*Response to the inquiries received on Saturdays, Sundays, national holidays, and/or during New Years' and Golden Week holidays, will be on the following business day.
Name of an authorized personal information protection organization:
Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
Contact point for resolution of complaints:
Personal Information Protection Consultation Service Office
Address: 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, inside Roppongi First Building
Phone number 03-5860-7565 / 0120-700-779
The above-mentioned contact information is not to be used for inquiries regarding the company's products and/or services.
Please contact the above Customer Service Center for a disclosure request.
If the person requesting disclosure is the representative, please enclose documents to prove his/her identity and that he/she is the representative. Permanent domicile information in each document shall be limited to the administrative division of Japan and please black out the rest. Please prepare documents without Individual numbers or cover the digits with the black inc.
If the representative has been entrusted by the person to whom the personal data refers
Power of attorney from the person to whom the personal data refers (original copy)
If the representative is a legal guardian of a minor (a copy of one of the following)
Family register
Resident card (with a description of family relationship)
Other public documents that can confirm the right of legal representation
If the representative is a legal guardian of an adult ward (a copy of one of the following)
Certificate of registered matters regarding guardianship etc.
Other public documents that can confirm the right of legal representation authority
Driver’s license
Passport
Health insurance card
Resident card
Basic resident register card
1000 yen per one request
(Postal order shall be enclosed with the request.)
In compliance with the Personal Information Protection Act (hereinafter, “PIPA”), the Telecommunications Business Act with respect to secrecy of communications and other related laws and ordinances, and the “Guidelines Regarding the Protection of Personal Information in the Telecommunications Business”, Brastel Co., Ltd. (hereinafter, the “Company”) will make efforts to protect personal information in accordance with the following privacy policy.
“Personal Information” means any information concerning living individuals, such as name, date of birth, and other descriptions that can be used to identify specific individual persons (including any information that can be easily collated with other information and, by doing so, can be used to identify specific individual persons).
The Company will obtain personal information of Customers through fair and appropriate methods only within the scope necessary for the purpose of use.
In relation to the provision of services by the Company and its affiliated entities, the Company will use the personal information it possesses for the following purposes of use. The personal information possessed by the Company will not be used for any purpose other than such purposes of use, except for where permitted under the PIPA and other related laws and ordinances.
The Company will not provide or disclose any Customer-provided personal information to any third party without the Customer’s consent, unless otherwise permitted under the PIPA or other related laws and ordinances.
The Company will comply with the PIPA, the Telecommunications Business Act with respect to secrecy of communications and other related laws and ordinances, and the “Guidelines Regarding the Protection of Personal Information in the Telecommunications Business”.
If a person who has provided personal information requests any disclosure, correction, addition, deletion, etc. of his/her own personal information, the Company will take appropriate responses to such request within a reasonable scope via a customer service center of the Company. For inquiries, please contact the Company’s customer service center.
The Company will address any inquiry from a Customer with respect to the Company’s handling of personal information via the Company’s customer service center.
Brastel Co., Ltd. Customer Service Center regarding personal information:
2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
e-mail: privacy@brastel.co.jp (open hours 10:00-17:00*)
*Response to the inquiries received on Saturdays, Sundays, national holidays, and/or during New Years' and Golden Week holidays, will be on the following business day.
The Company may revise the contents of this Privacy Policy either in whole or in part. If this Privacy Policy is revised, it will be published on this website.