Terms of Service

Created: 2010/12
Updated: 2022/12/22

Brastel Co., Ltd. (hereinafter, the “Company”) hereby stipulates the following Terms of Service described on our websites, in brochures, and in other such marketing materials (hereinafter, “Websites”, etc.) to the Customer.
The following terms and conditions may be revised without prior notice. If revised, the revised terms and conditions will apply.
If there is any discrepancy between the following terms and conditions and those described on the Websites, etc., the terms and conditions described on the Websites, etc. for each service will take precedence.

Definition

The company’s services (hereinafter, the “Services”) mean all the telecommunication services, including video and voice calls made available through telephone lines or the internet, and other associated services provided by the Company.
The “Customer,” the “user,” “they,” or “their” mean the person or entity using the Services.
The “Brastel Account” is a virtual account created by setting a PIN of the Customer’s choice.
The Company offers two types of calling cards: a rechargeable card (The Brastel Card) and a non-rechargeable card (The Brastel Prepaid Card).
1. The Brastel Card service (hereinafter, “Brastel Card”) is a rechargeable telephony service provided by the Company through the use of a Company-issued calling card, containing a “card number,” an “access code” and a 4-digit “PIN” (hereinafter, “access code”) to make domestic and international calls through the use of one of the following access numbers: a specific “0091” toll-free telephone number, a “0120” free dial telephone number or a paid access “Free Less” number provided by the Company for access to the calling card service.
2. The Brastel Prepaid Card service (hereinafter, “Brastel Prepaid Card”) is a non-rechargeable telephony service provided by the Company through the use of a Company-issued calling card with a face value, containing a “card number,” an “access code,” and a 4-digit “PIN” (hereinafter, “access code”) to make domestic and international calls through the use of a specific “0120” free dial telephone number provided by the Company for access to the calling card service.

Provision of Services

The Company will provide the Services, and the Customer may access and use the Services, in accordance with these Terms of Use. If the Customer is a minor, they must obtain the consent of their parent or guardian before using the Services.
In order to use the Services, the Customer must have a Brastel Card or must create a virtual account (hereinafter, the “Brastel Account”). The customer may provide their name, contact information and other personal information to the Company through the registration process governed by the Privacy Policy.
The Company offers no guarantee to the availability of the Services, as such availability depends on telephone lines and/or internet usage circumstances, or to matters outside the scope of the Company’s responsibility.
To protect the Customer and for service maintenance, the Company prohibits the use of all unfair practices when using the Services.

Registration of Telephone Number

When the Customer registers their telephone number with a Brastel Card or Brastel Account, they will no longer need to enter an access code. Therefore, anyone making a telephone call on the Customer’s telephone (the device to which the registered number corresponds) will automatically bypass the step of entering an access code.
Therefore, the Company recommends that, when the Customer uses a shared or public telephone (such as a telephone in a dormitory or any place where multiple persons share a telephone line), the Customer should not register the number of such telephone.
It is not necessary for the Customer’s contact telephone number to match the telephone number that is registered to the Customer’s Brastel Card, Brastel Account, or Postpaid account.
If the registered telephone number is changed or canceled, the originally registered number must be changed or deleted by the Customer. Please note that if the Customer fails to change or delete their registration details, a third party may use the Customer’s Brastel Card or Brastel Account without permission.

Control of Access Code

The Customer must control their access code at their own responsibility to prevent a third party from using it. Even if a third party uses the Customer’s access code without their consent, the Company will not be responsible for such use. Please note that the Company will not, under any circumstances, reimburse call fees for completed calls. In addition, the Company will not be responsible for any loss of a Brastel Card or Brastel Account or any divulgation of an access code.

Use of softphones

The Company offers no guarantee, whether expressed or implied, as to the merchantability, fitness for a particular purpose, timeliness, accuracy, currency, legality, etc. of softphones.
The Company will not be responsible for any loss incurred by the Customer or claim made by a third party that is, whether directly or indirectly, caused by or related to the use or the inability to use a softphone.

Identification

The Company is entitled at any time to ask the Customer for identification (such as a copy of identification documents and/or a valid passport) or certificate of residence (such as bank statement and/or most recent public utility bill).
If the Customer does not submit such identification documents designated by the Company, the Company will refuse the use of the Services.

Payment

The Company will not reimburse the Customer for any balance on a Brastel Card or Brastel Account for any reason. The Customer may terminate the services of Brastel Card or Brastel Account if they do not use an access code. Please note that if any balance remains on the Brastel Card or Brastel Account upon termination of use, the Company will not reimburse the customer for the balance.
For the purpose of avoiding any wrong payment, when the Customer pays the fees using the payment form, the Customer should check beforehand that the card number indicated on the Brastel Card and the card number indicated on the coupon correspond with each other. Next, the Customer should detach the payment coupon with a face value equivalent to the amount that the Customer would like to pay and bring the detached coupon to a convenience store.
If the Customer uses the Smart Pit payment system, they should check that the card that the Customer has brought to a convenience store is the card that the Customer would like to use. If the Customer would like to print out an application ticket using Loppi at Lawson or Ministop or FamiPort at FamilyMart, they should check that the Smart Pit number is correctly entered. The Company will not inform the Customer of the Smart Pit number, so the Customer should check the description on the card.
When the Customer pays with the My Payment barcode, they should note that the barcode expires after midnight. They should not print or save the barcode screen for later use. They should not reuse the barcode for multiple payments. Otherwise, the convenience store might accept payments, but only the first one will be reflected in the Customer’s balance. They should also note that the barcode scanner in the store may not read the barcode properly if the screen has scratches on it or has a protection film. The barcode scanner may also not work properly if the screen is not bright enough. In this case, they should increase the brightness of the screen before showing it to the cashier.
If the Customer uses a credit card payment, personal information, such as the Customer’s name and internet usage environment, collected from the Customer will be passed to their card issuer for the purpose of detecting and preventing fraudulent use. In addition, if the card issuing company used by the Customer is located in a foreign country, such information may be transferred to the country to which the issuing company belongs.
If the Customer applies for the postpaid billing service, all fees will be payable in arrears. The Customer will be required to pay at their own responsibility the fees for all calls using a Brastel account. If the Customer wishes to terminate Brastel’s billing service, the Customer will be required to notify the Company at least 15 days prior to the desired date of termination. Amounts charged on or before the termination date will be invoiced within one week after the access code of the Customer’s billing account becomes non-operational and the Company will send an invoice to the Customer’s mailing address.

Expiration Date

The Brastel Card or Brastel Account (rechargeable) expiration date will be one year from the last payment day or last day of use and the Brastel Prepaid Card (not rechargeable) expiration date will be 1 (one) year or 180 days from the first date of use. The expiration date is written on the back of the card.
Please note that if the Brastel Card or Brastel Account expires the access code will be canceled and the remaining balance will not be refunded.

Call Fees

For the Brastel Card or Brastel Account (rechargeable) a call fee will be charged:
- every 6 seconds for all international calls;
- every 1 minute for domestic calls to a mobile phone;
- every 3 minutes for domestic calls to a landline.
For the Brastel prepaid card (not rechargeable) a call fee will be charged every 1 minute.
If the Customer uses Brastel’s 0091-20 prefix or a 0120 Free Dial number from Japan, no domestic call fee will be separately charged on the originator telephone. A domestic call fee will be separately charged when dialing a Free Less access number. If the Customer dials a foreign toll-free number, a fee may be charged. The list of charges may be revised without prior notice.

Suspension of Use

If any of the following events occur, the Company may suspend the Customer’s use of the Services (including Brastel Card/Account), without giving any notice or demand:

If the Customer fraudulently uses the Services;
If the Customer disrupts the Services operated by the Company;
If the Company determines that the Customer is implicated in any fraudulent action;
If the Company determines that the Customer has committed or attempted fraud against the Company, illicit payment (use of stolen credit card, chargeback fraud, and such), money laundering and prohibited transactions such as account trafficking;
If the Customer violates any terms of use prescribed by the Company; or
If the Company otherwise finds that the Customer is inappropriate as a user of the Services.
1. In any of the cases described in the preceding articles, the Company will permanently stop the Customer from using the service and the Customer shall forfeit any remaining balance.
2. The Company reserves the right to share information of wrongdoing with other organizations.

Temporary Suspension of Services

If any of the following events occur, the Company may suspend the Services, either in whole or in part, without prior notice. The Company will not assume any responsibility for any disadvantage or damage suffered by the Customer or a third party due to such suspension.

When maintenance, inspection, and/or update of devices or systems for the operation of websites or provision of the Services are periodically or emergently performed;
When it is difficult to provide the Services due to war, act of terrorism, riot, commotion, labor dispute, earthquake, eruption, flood, tsunami, fire, power outage, or other event of force majeure; or
When it is otherwise necessary for the Company to temporarily suspend or discontinue the Services due to an operational or technical reason, or when the Company determines that it becomes difficult to provide the Services due to unforeseen circumstances.

Compensation for Damages

If the Customer or any third party suffers damages due to any provision, delay, change, interruption, temporary suspension, or discontinuation of the Services or other events occurred in relation to the Services, the Company shall not be responsible for such damages, except for the cases where the Company knowingly or through gross negligence causes such damages. In the event that the Company is liable for damages related to the Services, the Company's liability shall be limited to direct and ordinary damages.
　If the Customer causes damages to any third party when using the Services, the Customer will resolve any resulting dispute at its own liabilities and expenses and will not cause any damage to the Company.

Addition, Change and Deletion of Services Contents

The Company may at any time add, change, or delete contents of the Services. The Company will not be responsible for any damage suffered by the Customer due to such addition, change, or deletion.

Governing Law

The Services will be governed by the laws of Japan.

Jurisdiction

Any litigation in connection with use of the Services will be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

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Privacy Policy

Established: June 1st 2017
Brastel Co., Ltd.
CEO Kendi Kawai

Brastel Co., Ltd. (Hereinafter, the“Company”) will comply with laws and regulations concerning the protection of personal rights and personal information with full awareness of the social mission regarding the protection of all collected personal information. Furthermore, The Company has established a personal information protection management system to embody the policies stated below, constantly recognizing the latest IT technology trends, changes in social demands, and changes in the business environment, declaring to strive for continuous improvement.

The personal information will be obtained, used, and/or provided only within the scope necessary for the Company's legitimate business execution in the telecommunication service business and remittance service business, as well as employee hiring and personnel management. It will not be used beyond the specified scope (non-purpose use), and the Company will also take measures to prevent non-purpose use.
The Company will comply with the laws related to personal information protection, guidelines established by the national government, and other norms.
The company will promptly and sincerely respond to complaints and consultations concerning the handling of personal information and take measures appropriately.
In response to any environmental change, the Company will continuously review and improve the personal information protection management system promptly and appropriately.
The Company will continuously improve the personal information security system by assigning management resources consistent with the actual situation of the business to attain rational safety measures to prevent risks such as leakage, loss, and damage of personal information. Also, in an emergency, the Company will take corrective action promptly.

This policy will be distributed to all employees for dissemination and will be available on the Company’s website, in pamphlets, and in other media for anyone to access at any time

【Contact Information Desk】

For inquiries regarding our personal information protection policy, please contact the Personal Information Inquiry Desk:

Brastel Co., Ltd. Personal Information Inquiry Desk:
2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
e-mail: privacy@brastel.co.jp (open hours 10:00-17:00*)
*Response to the inquiries received on Saturdays, Sundays, national holidays, and during New Year's and Golden Week holidays, will be on the following business day.

Official Announcement on Personal Information

Established: June 1st 2017
Updated: September 26th 2024

■ Handling of personal information (Purpose of use of personal information handled by the Company)

Purpose of use of personal information obtained directly from the person in writing (including through websites, e-mails, etc.)
Prior to acquisition, the Company will clearly notify the individual in writing.
The purpose of use of personal information obtained through the use of the Company’s apps
The user's contact list is stored locally in the app and is not shared externally. Only when a call is placed is the contact's phone number transmitted as a dialed number to our servers to complete the call and manage usage history.

The purpose of use of personal information obtained by means other than the above

Category	Purpose of use
Customer’s personal information	・To provide communication services appropriately ・To manage usage history ・To respond to customer inquiries
Voice information collected from customers during inquiries	・To improve customer support
Information of business partner representative	・To properly manage contract contents with business partners ・To review the order details (communication records, etc.)
Personal information provided by the Customer upon being entrusted with business	・To appropriately execute the entrusted business

■ Regarding the personal data held by the Company

Name and address of the personal information handling business operator and the name of the CEO
Name: Brastel Co., Ltd.
Address: 2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015, Japan
CEOs: Junji Tanabe, Kendi Kawai (Adopting a multiple representative system)
Title, department, and contact information of the personal information protection manager
General Management Director, Jun Aki (Contact information can be found below under "Personal Information Complaints and Consultation Desk")

Purpose of use for all retained personal data

Category	Purpose of use
Customer’s personal information	・To implement and properly manage the contents of the contract ・To support customers ・To manage usage history ・To provide guidance information about the Company’s services ・To respond to customers' inquiries ・For surveys, contests, campaigns, and other marketing research ・For providing international remittance services and conducting related operations
Personal information of business partners	・To properly manage contract contents with business partners ・To review the order details (communication records, etc.)
Personal information relating to job applicants	・For providing recruitment and application information and communication to those who have shown interest in or applied for a position with the Company ・For recruitment processing tasks ・To contact job applicants and to perform the Company’s recruiting management
Employee information	・For providing recruitment and application information and communication to those who have shown interest in or applied for a position with the Company ・For recruitment processing tasks ・To contact job applicants and to perform the Company’s recruiting management
Personal information of individuals who have contacted the Company	・To improve our customer service ・To accurately understand and address inquiries and communications
Specific personal information	・To properly perform tasks related to the preparation of withholding tax slips and payment records, and to file health insurance, employee pension insurance, and employment insurance by laws and regulations N.B. The above purposes of use include "pre-contractual use" and "post-contractual use" in cases where it is stated "to properly manage the contents of the contract." ・Usage under the provisions of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures

Contact point for complaints regarding the handling of retained personal data
"Personal Information Complaints and Consultation Desk" (listed at the end)
Name of the Accredited Personal Information Protection Organization and Contact for Complaint Resolution
Name of an authorized personal information protection organization:
Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
Contact point for resolution of complaints:
Accredited Personal Information Protection Organization Administrative Office
Address: 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, inside Roppongi First Building
Phone number 03-5860-7565 / 0120-700-779
Procedures for responding to requests for disclosure
For requests from individuals or their representatives regarding the notification of usage purposes, disclosure, correction, addition, or deletion of contents (see N.B.), suspension of use, erasure, and suspension of provision to third parties of personal information or records of third-party provision held by the Company (hereinafter referred to as "requests for disclosure, etc."), please contact the "Personal Information Inquiry Desk" listed below.
N.B. Regarding deletion, the Company may retain personal data for a certain period in accordance with security, fraud prevention, and legal requirements (e.g., 7 years under the Act on Prevention of Transfer of Criminal Proceeds, 3 years under the Act on Prevention of Illegal Use of Mobile Phones). In such cases, we will implement measures to ensure safety, such as masking the data as much as possible.
1. Contact point for requests for disclosure
  "Personal Information Complaints and Consultation Desk" (listed at the end)
  
  N.B. If you wish to receive disclosure through electronic procedures, please indicate so. We will respond to your request accordingly.
2. Forms and methods for requests for disclosure
  Please send the following to our "Personal Information Complaints and Consultation Desk" by mail or courier. We will respond promptly and without delay. Requests for disclosure, etc., by means other than mail or courier (such as in-person visits, email, fax, etc.) will not be accepted.
  1. The company's designated "Request for Disclosure Application Form"
    If you do not have this form, please contact us. We will send it to you.
  2. Identification documents
3. Fee
  For "Notification of Purpose of Use" or "Disclosure," a fee of 1,000 yen per request will be charged. Please enclose a postal money order for 1,000 yen with the above documents.
  If the fee is not enclosed, we will notify you, but if the payment is not made within the specified period, we will consider the request for disclosure, etc., as not having been made. Please note that the documents you submit will not be returned.
  
  ＜Personal Information Complaints and Consultation Desk＞
  
  Brastel Co., Ltd. Personal Information Inquiry Desk:
  2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
  e-mail: privacy@brastel.co.jp (open hours 10:00-17:00*)
  *Response to the inquiries received on Saturdays, Sundays, national holidays, and during New Year's and Golden Week holidays, will be on the following business day.
Measures taken for the security management of retained personal data
1. Basic policy
  To ensure the proper handling of personal data, our company complies with the Personal Information Protection Law and related laws, regulations, and guidelines. Additionally, we adhere to the following guidelines related to our services:
  
  The Telecommunications Business Act concerning the confidentiality of communications and the "Guidelines on the Protection of Personal Information in the Telecommunications Business".
  The "Guidelines on the Protection of Personal Information in the Financial Sector".
  The "Practical Guidance on Security Management Measures in the Financial Sector".
2. Development of regulations related to the handling of personal data
  We have established regulations for handling personal data at each stage, including acquisition, use, storage, provision, deletion, and disposal. These regulations outline the methods of handling, the responsible persons, the in-charge persons, and their duties.
3. Organizational security management measures
  We have appointed a person responsible for the handling of personal data, clarified the scope of personal data handled by employees, and established a reporting and communication system to notify the responsible person in case of any facts or signs of violations of laws or handling regulations. We also conduct regular self-inspections and audits conducted by other departments or external parties to review the handling of personal data.
4. Human security management measures
  We provide regular training to employees on the precautions related to handling personal data. We have also signed confidentiality agreements with employees concerning personal data.
5. Physical Security Management Measures
  In areas where personal data is handled, we manage the entry and exit of employees and the devices they bring in, and we take measures to prevent unauthorized persons from viewing personal data. We implement measures to prevent the theft or loss of devices, electronic media, and documents that handle personal data. Additionally, when carrying such devices or media within the business premises, we ensure that personal data is not easily disclosed.
6. Technical security management measures
  We implement access controls to limit the scope of personal data databases handled by responsible personnel. We have also introduced mechanisms to protect information systems that handle personal data from unauthorized access or malicious software from external sources.
7. Management of external environments
  Our company prioritizes the protection of personal information entrusted to us by our customers. We provide only the essential personal information necessary for service execution to carefully selected and trustworthy contractors. These contractors, whether domestic or overseas, are contractually obligated to implement security management measures that are equivalent to or exceed those of our company. We regularly inspect their handling status.
  
  Currently, personal data may be provided to the following foreign countries and relevant systems, including our remittance services:
  
  Malaysia
  Singapore
  Thailand
  Vietnam
  United Kingdom
  United States
  
  For information on personal information protection systems and measures in foreign countries, please refer to the following page published by the Personal Information Protection Commission or the information below:
  https://www.ppc.go.jp/personalinfo/legal/kaiseihogohou/#gaikoku
  Sri Lanka's Personal Data Protection System Information
  Our company does not provide our customers' personal information to cloud services

Important Notes
・Our company is not responsible for the loss or non-delivery of documents sent by mail or courier due to accidents.
・Please fill in all required fields. Incomplete documents may be returned.
・We may not be able to respond to requests for disclosure, etc., in cases that fall under exceptions to the Personal Information Protection Law.
・Depending on the content, it may take some time to process your request.
・Personal information collected in connection with requests for disclosure, etc., will be handled only to the extent necessary to respond to the requests. Submitted documents will be properly disposed of by our company.
・As a result of "correction, etc." or "suspension of use, etc.", it may no longer be possible to use the relevant services. Please understand this in advance.

N.B. "Retained personal data" refers to personal information that is systematically structured to be easily searchable using electronic computers, or a collection of information that is organized and classified according to certain rules, making it easy to retrieve specific personal information by adding indexes, symbols, etc. This includes personal information over which our company has the authority to respond to requests for disclosure, correction, addition, deletion, suspension of use, erasure, and suspension of provision to third parties made by the individual.
For more details, please contact the "Personal Information Complaints and Consultation Desk."

Voluntary Provision of Personal Information by customers and the consequences that may arise if not provided
Providing personal information to our company is voluntary. However, if the provided information is insufficient, you may not be able to use our services (including responding to inquiries).

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Statement on Anti-social Forces

Created: 2011/04
Updated: 2020/03/30

BRASTEL Co., Ltd. (hereafter referred to as "BRASTEL") is fully aware of its social responsibility for renouncing and combating anti-social forces, such as organized crime syndicates. We hereby declare the principal policy regarding the handling of anti-social forces, in order to fulfill the said responsibility.

BASIC POLICY

1. BRASTEL shall neither have nor maintain any relations with anti-social forces.

2. BRASTEL shall counteract anti-social forces in cooperation with lawyers, the police and other authorities for the prevention of criminal activities, and for the handling of allegations made in relation to anti-social forces

3. BRASTEL adamantly refuses any unjust demands of anti-social forces, and shall handle such cases by appealing to the law, if necessary.

4. BRASTEL renounces financing or bribery in relation to anti-social forces.

5. BRASTEL shall protect its employees against any unjust demands of anti-social forces.

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Information provided in accordance with the Fund Settlement Act (Pre-Payment, Brastel Card)

Updated: 2021/05/10

Issuer name and address:	Brastel Co., Ltd. 2-6-2 Yokoami, Sumida-ku, Tokyo
Contact information for inquiries and complaints:	Customer service: Free dial: From mobiles:
Accepted amounts and way of payments:	Payment with Smart Pit: 2,000 yen, 3,000 yen, 5,000 yen, 10,000 yen. Payment with coupons: 2,000 yen, 3,000 yen, 5,000 yen, 10,000 yen (except special Brastel cards) Payment with credit card: any amount from 500 yen to 10,000 yen. Payment with PayPal: any amount from 500 yen to 10,000 yen. Payments at authorized recharging points: any amount of 10 yen unit from 500 yen to 29,990 yen. Payment with My Payment: any amount from 2,000 yen to 29,999 yen.
Expiration:	One year from the last usage date (the last usage date is the date of last paid call/paid transaction).
Usage area:	Regions that can be accessed by our designated access numbers.
Unused balance check method:	By checking “My Account” online or by inquiring with the customer service center.
Important notes:	The Company shall not be responsible for loss of the card, leakage of access codes etc. in the case of the card being used by a third party. Please do not damage the card or bend it. Any amount paid is non-refundable. Please check each service page for notes on using the service. International calls My 050 FLIP
Issuance of Security Deposit:	According to the Fund Settlement Act, it is obligatory to protect assets of the holders of prepaid payment instruments (such as Brastel card), by issuing the security deposit for at least half of the unused balance of all prepaid payment instruments twice a year: on March 31 and on September 30. In case of unexpected circumstances, based on the Article 31 of the Fund Settlement Act, the holders of the prepaid cards can receive payment in advance of other creditors from the security deposit that has been maintained by the Company.
Security Deposit Maintenance Method and Contract Party:	Based on Article 14, Paragraph 1 of the Fund Settlement Act, the Company maintains the issuance of a security deposit by concluding an issuance of the security deposit contract with Mizuho Bank, Ltd.
Compensation policy for fraudulent transactions:	・Specific situations where damage may occur: When the card or access code is obtained by another person and the balance is used. ・Presence / absence of damage compensation: Brastel will compensate for the damage caused to a customer who has been a victim of fraudulent use of his Brastel prepaid card. The compensation will occur if it is not due to the customer's gross negligence or negligence and if a request to any of our customer centers is made within 30 days from the fraud occurrence. However, if the customer receives compensation for the loss from a third party other than Brastel, we will compensate the balance after deducting the received by the customer amount of the compensation for the damage caused to the customer. The cases that are considered as "gross negligence" or "negligence" are not covered by the damage compensation policy and are as follows: 　・If a customer gives the card or access code to another person. 　・If the card or access code is left where it can be seen by others or stolen by a third party. 　・If a customer keeps a memo of the card and access code together. 　・When it is recognized that there is a similar breach of duty of care as above. ・Compensation procedure details: Please contact our customer service within 30 days from the fraud occurrence. ・Customer Service contact information: Customer service in English Free Dial: / from mobile phones: ・Criteria for publishing information about fraudulent transactions: When it is necessary to prevent the spread of damage in the event of a fraudulent transaction or when such is about to happen, or when it determines that it is beneficial to avoid the occurrence of similar cases. Or, if it is recognized that there is a large social impact in terms of the amount of damage or the number of cases, Brastel will promptly announce all the necessary information.

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